Canadian Customers Only
Non Warranty:
Click here for non Canadian instructions
1. Package up your system to be mailed & include the following information inside the box:
- Your First and Last name
- Your return shipping address
- Daytime phone number
- Email address
- Product name/model
- Description of issue
If sending a sonar system: send just the head unit and transducer (unscrew from the base).
If sending a camera system: send everything except the battery. (no need to remove batteries from pocket cameras)
Place parts in a box with bubble wrap or other suitable packing materials. If you feel you are having issues with any other part of your system, please include those parts as well.
NOTE: Please do not ship an external battery. There is no need to remove the batteries from products that have internal batteries. (Pursuit/Recon Cameras, Lithium Shuttles or Wireless Camera Panners)
2. Ship your system:
Ship your system to the address listed below (You are responsible for all shipping costs and maintaining tracking details).
Send to:
PTG Electronics LTD
Attn: Service Department
3220 Portage Ave
Winnipeg, MB R3K 0Y8 CA
3. What to expect:
Once a technician has diagnosed your system, you will receive a quote for the repair. You will be paying for the repair of your system and the cost of return shipping. Please allow time of shipping and at least 5 business days once the item has arrived before inquiry.
