1. Pay for the flat rate repair by clicking the appropriate image below:

(You will be paying for the repair of your system; domestic return shipping is free)

CAMERA DIAGNOSTIC NOTE: This cost will cover the diagnostic of your system and any parts needed up to $65. You will be contacted for additional payment if additional charges apply. Typical additional camera charges on top of the diagnostic fee: Control boards: $25-$75. Recon Cameras: $65-$110. Pursuit Cameras: $95-$150. LX-9 Camera: $150.  Sit n’ Fish Cameras (Quest, Mission, Explorer, VS485c, Legacy Systems): $95-$230.

***MarCum Technologies does not accept checks. If a check is received, we will void the check, mail it back to you and contact you for payment via credit card.***

2. Package your system to be mailed:

If sending a sonar system: send just the head unit and transducer (unscrew from the base).

If sending a camera system: send everything except the battery. (no need to remove batteries from pocket cameras)

Place parts in a box with bubble wrap or other suitable packing materials. If you feel you are having issues with any other part of your system, please include those parts as well.

NOTE: Please do not ship an external battery. There is no need to remove the batteries from products that have internal batteries. (Pursuit/Recon Cameras, Lithium Shuttles or Wireless Camera Panners)

3. Get your system to MarCum:

A. Ship your system to the address listed below:
(You are responsible for shipping costs to Marcum and maintaining tracking details)

Send to:
MarCum Technologies
Order #
(You will get this after payment in step #1)
3943 Quebec Ave N.
New Hope, MN 55427

You may ship to us by US Mail, UPS, FedEx, or Spee-Dee.

The MarCum factory location is not open for walk-in customers.
You must ship in your system for service.

4.What to Expect:

Please allow time of shipping and at least 3 business days once the item has arrived before inquiry.  Once the item has been assessed you will receive an e-mail that the system has been checked in for service and estimated repair time. Typical turn around time is about a week. Once the system has been repaired, you will receive an e-mail stating what was repaired and an additional e-mail with tracking information.

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